Drop Off & Pick Up for Consignment
Step by Step Instructions for Consignor Drop-Off:
Consignors all love our easy drop-off routine, where you rarely have to leave your car! Come prepared and enjoy this quick, simple process. You DO NOT need to bring your Registration Form/Consignor Contract with you, as you completed this during the registration process. Please bring a bin labeled with your seller number if you are picking up unsold items.
Step 1: Select a Drop-Off Time
When registering as a Consignor, select your time slot to drop-off your items (on the same homepage where you enter your items, there is a tab at the top that says "Drop Off." Click there to choose a time slot). All Consignors must choose from the available times as that is the only way our Volunteers can handle receiving and organizing thousands of items.
Step 2: Organize by Type & Size
Before coming for your scheduled drop-off time, organize your items by type and size...girls boutique, boys boutique, boys clothing, girls clothing, costumes, swimsuits, toys, puzzles, etc. Clothes MUST be sorted and rubber-banded together by gender and size. For example, Girls' Size 5 rubber banded, Boys' Size 2 rubber banded, Boys' Boutique Size 3 rubber banded, etc. Clothing over Size 5T/5 may only be on adult-sized hangers.
If your clothes are not sorted and banded, or on appropriate hangers, you will be asked to pull over and correct this before we can accept the clothing. Please no twist ties or yarn separating your items. Do not bend or manipulate hangers; clothing that is on appropriate sized hangers will fit best and show best on the rack. Clothes on the floor don't sell and they get damaged. The better the sales floor and items look, the more we can sell for you!
Step 3: Arrive to MUMC
During your pre-selected time slot, drive to MUMC and enter the parking lot through the Fullwood Road Entrance ONLY. At your first stop, you will check-in and initial that you agree to the seller contract and that your address is correct.
Step 4: Large Item Drop-Off
After check-in, you will then pull through the line and stop in front of The Commons if you have large items (bikes, furniture, ride-ons, strollers, train tables, etc). If you're not sure that your item qualifies as "large," stop and we'll decide. If you have to put together your large item, we will ask you to pull in a parking spot to do that. You will have to assemble everything and then we can help you bring it in.
Step 5: Other Item Drop-Off
You will then pull up in front of The Gym to drop off all of your other items. We will have teams of people coming out to your car to help at all of your stops. When we are done unloading your car, you'll leave one large plastic bin labeled with your seller number (no lid) with a designated person at this last stop. Please write your seller number very large in black ink on a full sheet of paper, and tape it securely to the narrow end of the bin. The bin is for us to use at the end to give you back your unsold items. If you are donating your unsold items, you do not need to bring a bin.
Step 6: Exit the Parking Lot
You will exit out the left side of the parking lot, leaving onto S. Trade Street ONLY. Please exit as directed to keep everyone safe and ensure that drop-off lines remain efficient.
The lines should move smoothly and quickly as long as your vehicles are organized. When loading your items into your car at home, keep in mind that you'll be unloading large items first, so they might need to go in your car last. If you need to make multiple trips to bring your items, just pull back through the line and when you get to the front, you can move to whichever station that you need to. We will have these stations marked with signs and volunteers directing traffic. The drop-off process will continue even if there is rain as we have large tents that will extend from the building into the parking lot.
If you are picking up unsold/not donated items, read the instructions below:
When can I pick up my unsold items?
Unsold items must be picked up from 5PM - 5:30PM on Saturday. NO EXCEPTIONS! If items are not picked up, they will be donated to our missions. Our missions pick up at 6PM. We leave the building ready for worship the next morning.
What if I change my mind during the sale and decide I want to donate all of my unsold items?
Please let us know in person and we'll be more than happy to donate your items to the missions.
What if some of my items are missing and not on my settlement report?
Unfortunately, with a sale this size, a few items may get lost, stolen, or lose their tag. We do our best as volunteers to take care of your items to prevent this from happening. As a reminder, per our agreement with you on our registration form, Matthews UMC is not responsible for any lost, stolen, or damaged items.
What do you do with items that lose their tag during the sale?
We do not sell items without a sales tag. These items will be placed on a table in the lobby during pick up. Please check this table before leaving to collect any items that are yours. Also feel free to glance at this table while you shop. If you find one of your items, see a volunteer and we can assist you with re-tagging it. Any items remaining are donated to missions.
There was an item in my bin at pick up that wasn't mine. What do I do with it?
Even though we double-check all bins once we are finished sorting, another Consignor's item might have been accidentally placed in your bin. Please email us to let us know if this happens so we can return the item to the owner.
CONSIGNOR INFO Quick Links: Entering Items | Print, Prep and Tag | Unacceptable Items
