Consignment Frequently Asked Questions
Shopping FAQs
What are your hours?
Friday 1PM - 3:30PM | Staggered entry for qualified Volunteers and Consignors.
Friday 4PM - 8PM | Public Presale Shopping Event, *$15 per-person cash at the door; $16 if paying by credit card.
Saturday 8AM - 11:30AM | Public Sale, free entry.
Saturday 1PM - 2:30PM | Half-Price Sale on many items, free entry.
What payments do you accept?
We accept cash and credit cards: MasterCard, Visa, AmEx, Discover, Apple Pay. Sales tax will be collected at checkout; please budget this in.
Do you allow strollers or wagons?
No, please leave them in your car. If you bring them up, strollers or wagons can be parked in the lobby area while you shop but at your own risk.
Do you provide shopping bags?
We have large shopping bags for sale at the door for $2 cash/$2.50 credit while supplies last. You are allowed to bring in your own shopping bags/laundry baskets.
Do you have a boutique section?
YES! We have a boutique section filled with many boutique and trunk show brand items at great prices. These items are separate from the other clothes.
Do you have much for teens?
No, at this time, our sale only goes from Preemie to Kids sizes 14/16. We are hoping to expand to add a teen section in the future at this sale.
What is the Pay-to-Shop event on Friday night?
Friday night from 4PM - 8PM is open to the public with a $15 cash or $16 credit card payment entry fee per person*. This is a chance to shop before the general public on Saturday morning.
*In order to maintain the integrity and the value of the presale, we cannot allow anyone (with the exception of your spouse and children under 18) to enter the presale with you under one fee. You and others have paid to be here and we respect that. No moms, grandmothers, aunts, cousins, adult sisters, etc... Thanks for not asking us to break this rule at the door!
Tickets can be purchased early up to Wednesday before the Sale. After that point, tickets can only be purchased at the door. But don't worry, we have plenty of tickets at the door (cash or credit card accepted)! To purchase, please click the blue button on the main Consignment Page.
Will you hold items that I wish to purchase?
We encourage you to immediately purchase items and take them to your car. We will not hold items. We cannot hold items after they are purchased.
Can I try on clothing at the sale?
Unfortunately, we do not have enough space to allow our buyers to try on clothes. Items are not allowed in the restrooms.
Do you have sorting areas?
Yes, we have designated sorting areas in our Gym. Please only sort your items in these areas and leave items there that you decide not to purchase.
I purchased an item that is broken/doesn't work/soiled. Can I return it?
Unfortunately, being a consignment sale, there are no guarantees that everything works perfectly. You are purchasing used items at your own risk. We do our best to check every item but with thousands of items coming in during one day, this can be hard to do. There are no returns or exchanges.
What happens if I want to purchase an item that doesn't have a tag?
We cannot sell any item that does not have a tag. We have a lost tag area where we try to match lost items/tags back together. Consignors are encouraged to check this table also to help us match back items to their tag number.
